FAQs

Yes, all of our products are certified Organic by Organic Farmers & Growers, UK (OFG).

Yes. All of our products and ingredients are free from dairy and animal products, so are 100% vegan friendly.

All of our ingredients and products are gluten-free and prepared in a gluten-free environment.

Our Wheatgrass & Barley Grass are derived from the grasses of each plant (rather than the grain) and are naturally gluten-free. They have been independently tested to ensure they do not contain any traces of gluten.

Our superfood blends are nut-free, but our Energy Bars do contain nuts.

Whilst these are prepared and packaged in a separate facility, the finished & packaged bars are stored in the same warehouse as our blends.

Therefore we would recommend avoiding all products if you have a severe nut allergy.

Yes, all of our ingredients and products are non-GMO certified.

All of our superfood blends are certified organic and contain only the highest quality of natural ingredients.

However, we would always recommend that you speak with your doctor or midwife if you are pregnant - in case there are any specific reasons why you should not consume our products or certain ingredients.

All of our products are safe to use when trying to conceive.

The products which are safe to use when breast feeding are Clean Greens, Berry Beauty and Balance Tonic.

We would recommend avoiding our other products as there is very little research on the safety of medicinal mushrooms whilst breast feeding.

Our products are made using 100% natural superfoods and most will be suitable for children. However, some do naturally contain caffeine and so you may wish to avoid these products, depending on the age of your child.

Our superfoods are dried at low temperatures, in order to lock in their nutritional value and flavour. They are then tested to ensure they do not contain any heavy metals or harmful bacteria. Once they arrive at our facility, the powders are blended together and then filled into our cardboard tube packaging.

The recommended serving size for each blend is provided on each product page on our website, as well as on the product packaging. We’d recommend enjoying this serving daily for maximum benefits, but you can always enjoy more for an added superfood boost!

Yes. Our products are made with 100% natural superfoods. They also each contain different ingredients with differing health benefits. You are fine to enjoy multiple blends each day for this reason.

Our products are not intended to be used as meal replacements, we would always recommend they are enjoyed alongside a healthy, balanced diet.

Once you have pealed back the aluminium seal, make sure you keep the cardboard lid on-top of the tube whilst storing it away in a cool, dry place. We'd recommend enjoying your superfoods within 2 months once opened for maximum freshness.

Yes. Our products are made with 100% natural superfoods and are fine to enjoy alongside nutritional supplements - you can also enjoy multiple blends each day for this reason. However, you may like to check out the ingredients and nutritional profile of our superfoods - to make sure you are not doubling up on any nutrients, as superfoods can be a great natural alternative to supplements.

Our products are made using 100% natural superfoods. However, as we are not medically qualified we are unable to make recommendations specific to medication interactions or health conditions. We would always advise double checking with your GP.

We don't add any flavourings, artificial ingredients or fillers to any of our products - just 100% natural real superfoods.

You can choose to ‘shop by benefit’ on our main website page here. If you would like more specific personal recommendations, please reach out to our team of nutritionists at support@rhealsuperfoods.com.

You can find a list of ingredients on each product page. These are briefly listed underneath the product description. We also include more detailed information on each ingredient as you scroll down that same page.

You can find the nutritional information on each product page, simply scroll through the main images to see this.

We do not have any plans to introduce sample sachets in the near future. We are happy to answer any questions you may have about the products, please reach out to us at support@rhealsuperfoods.com.

We would love to be able to provide a timescale for when to expect noticeable benefits from our products. However, this is heavily dependant on the individuals and things such as diet, lifestyle, health, hormones and much more. The best way to ensure maximum benefit is to take the recommended serving daily, in the long-term.

Each product has a unique taste as they all contain different ingredients. We do not add sweeteners or artificial flavourings to any of our blends. You can reach out to our team at support@rhealsuperfoods.com if you would like some advice about what each blend tastes like.

The amount of liquid to mix our blends with is really a matter of personal preference. If you prefer a stronger flavour then you can use less liquid, or if you like a longer drink then it is fine to use more - it won't effect the nutritional content at all. Most customers mix the superfoods into a full standard sized glass or mug.

You can cancel your subscription at any time by logging into your subscription portal here. Once signed in, you just need to choose “Cancel Subscription”, which is beneath the product image. Please note that we require a minimum of 2 business days notice before your next delivery, so that we can ensure this can be cancelled in time for you.

Sorry, no. You will receive a reminder email about your subscription renewal at least 2 business day’s before it is processed. We require at least 1 business day’s notice to cancel an upcoming shipment. If your renewal order has already been processed, we are unable to cancel this.

You can log into your subscription portal here. Here you can manage your subscription any time and make changes such as swapping a product, skipping a shipment, adding a product, changing the delivery frequency or cancelling altogether.

Log into your account and choose ‘Account Info', here you will be able to update the payment method for your subscription.

Sorry, no. Subscription orders are already discounted and also benefit from free shipping, so we are unable to apply additional discounts. However, you can skip a shipment on your subscription and use your code on a separate one time purchase to benefit from both discounts.

If you are having trouble logging in to manage your subscription, choose the ‘manage it’ button on our login page here to request an account invite.

Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.

Sorry, no. We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once it has been processed. This includes cancelling the order or adding, removing and swapping items within the order. However, you can return any unopened items to us within 30 days from purchase for a full refund.

We are able to update your shipping address if you contact our team at support@rhealsuperfoods.com within one hour from purchase - please provide the new address and mark your query as 'urgent address change.'

Firstly, check the shipping confirmation email to ensure it has been shipped to the correct address. Then, use the tracking details provided to see if there is any information from the courier about your delivery. If you are still stuck, contact our team at support@rhealsuperfoods.com with your order number.

Please send a photograph of your full order including the packaging along with your order number to our team at support@rhealsuperfoods.com.

Our team will get back to you as a matter of priority.

If you are unhappy with your purchase for any reason, please contact our team at support@rhealsuperfoods.com.

We are happy to accept returns for unopened items in an undamaged condition, within 30 days from purchase. Please include your packing slip or order number within the parcel.

We would recommend getting a tracked delivery and any postage costs must be covered by the customer. Our returns address is:

Rheal Superfoods Ltd,

Unit TB29, Turbine Way

Turbine Business Park

Sunderland

SR5 3NZ

It sounds like you must have subscribed to your item. For each of our products you can choose ‘one time purchase’ or ‘subscribe & save’ on our website - if you choose to subscribe you get 25% off your order, 15% off future orders and repeat orders every 30 days. You can log into your account here to change or cancel your subscription at any time.

We use Royal Mail as our courier. When delivering to multi-occupied addresses, Royal Mail sometimes deliver to the first delivery point - e.g. communal postroom. You can use the tracking information provided to specify if you are not happy with this - or to arrange delivery to a safe place.

Unfortunately we have had to pause international shipping outside of the UK.

We are working hard to find a solution to our international shipping options and will update our website & customers as soon as this is possible.

Please use the tracking information provided which will show where your parcel has been delivered to.

If the parcel is not there, check with any immediate neigbours and in any previously requested safe places.

If the parcel is missing, please inform our team within 7 days of the delivery date - as we cannot investigate after this time.

You can learn all about our Refer a Friend reward scheme on our dedicated website page here.

Check that your order is a) £40 or more; and b) A one time purchase rather than subscribe & save. If your code does not work still, get in touch at support@rhealsuperfoods.com.

Once you have added all items to your cart, add your discount code into the ‘discount code’ box and click ‘apply’.

We have a 10% discount for students, NHS workers, carers and blue light card holders. Please send a picture of your relevant ID card to support@rhealsuperfoods.com and our team will get back to you with your discount code.