How do I use superfoods?
You can add our superfood blends to shakes, smoothies, juice, milk and healthy recipes - as well as simply plain water. If you're not keen on the taste, you can mix with a small amount of liquid to create your own health shot. We have also created lots of recipes which incorporate our blends, that you can find here.
Are your products Organic?
All of the ingredients in our superfood blends are 100% certified Organic.
However, some of ingredients used in our superfood energy bars are extremely hard to source Organic. We do use Organic ingredients in our energy bars, but not for all ingredients as this would cause significant supply chain issues.
If we have an opportunity to make the bars 100% organic in the future, we will!
Are your products Vegan friendly?
Yes. All of our products and ingredients are free from dairy and animal products, so are 100% vegan friendly.
Are your products Gluten-Free?
All of our ingredients and products are gluten-free and prepared in a gluten-free environment.
Our Wheatgrass & Barley Grass are derived from the grasses of each plant (rather than the grain) and are naturally gluten-free. They have been independently tested to ensure they do not contain any traces of gluten.
Are your products nut-free?
Our superfood blends are nut-free, but our Energy Bars do contain nuts.
Whilst these are prepared and packaged in a separate facility, the finished & packaged bars are stored in the same warehouse as our blends.
Therefore we would recommend avoiding all products if you have a severe nut allergy, just to be safe.
Are your products non-GMO?
Yes, all of our ingredients and products are non-GMO certified.
Are you products safe to use when trying to conceive and during pregnancy?
The products we have which are safe to use during pregnancy are Clean Greens, Gut Feel and Berry Beauty.
Our Energy Bars are also perfectly safe to enjoy, but do contain 68mg caffeine per serving - so if you are choosing to lower your caffeine intake during pregnancy, it was just to make you aware.
We would always recommend that you speak with your doctor or midwife if you are pregnant - in case there are any specific reasons why you should not consume our products or certain ingredients.
All of our products are safe to use when trying to conceive.
Are your products safe to use when breastfeeding?
The products we have which are safe to use when breastfeeding are Berry Beauty, Clean Greens, Gut Feel, Balance Tonic and our Energy Bars.
As there is not enough research into using medicinal mushrooms when breastfeeding, we would not recommend our Shroom Coffee, Magic Matcha or Coco Dream.
Are your products safe for children?
Some of our products do contain caffeine, or utilise medicinal mushrooms / herbal ingredients that we would not advise giving to children, due to limited research.
The products we have which are safe for children to enjoy are Clean Greens, Berry Beauty & Gut Feel 🥝
We advise the following serving amounts of each product, depending on the age of your child:
- Aged 4 and up: 5g / one teaspoon (a full serving)
- Aged 2-4: 2.5g / half a teaspoon (half serving)
- Under 2s: We would not recommend using the products, until aged 2 and over
How are your products made?
Our superfoods are dried at low temperatures, in order to lock in their nutritional value and flavour. They are then tested to ensure they do not contain any heavy metals or harmful bacteria. Once they arrive at our facility, the powders are blended together and then filled into our cardboard tube packaging.
How often shall I use each product?
The recommended serving size for each blend is provided on each product page on our website, as well as on the product packaging. We’d recommend enjoying this serving daily for maximum benefits.
Can I take more than one blend each day?
Our products are made with 100% natural superfoods. They also each contain different ingredients with differing health benefits. You are fine to enjoy multiple blends each day for this reason.
Whilst some of the ingredients are the same in multiple products, you are fine to enjoy these together daily in the amounts provided. So you could have a serving of each blend everyday - if you would like to.
Are the products meal replacements?
Our products are not intended to be used as meal replacements, we would always recommend they are enjoyed alongside a healthy, balanced diet.
How do I store them?
Once you have peeled back the aluminium seal, make sure you keep the cardboard lid on-top of the tube whilst storing it away in a cool, dry place.
We'd recommend enjoying your superfoods within 2 months once opened for maximum freshness.
Can I continue to take my supplements and multivitamins?
Yes. Our products are made with 100% natural superfoods and are fine to enjoy alongside nutritional supplements - you can also enjoy multiple blends each day for this reason.
However, you may like to check out the ingredients and nutritional profile of our superfoods - to make sure you are not doubling up on any nutrients, as superfoods can be a great natural alternative to supplements.
Can I have this if I am on medication or have a medical condition?
Our products are made using 100% natural superfoods.
However, as we are not medically qualified we are unable to make recommendations specific to medication interactions or health conditions.
We would always advise double checking with your GP, and you can find a full list of product ingredients on each product page.
Do they contain any artificial ingredients or flavourings?
We don't add any flavourings, artificial ingredients or fillers to any of our products - just 100% natural real superfoods.
How do I know which product is best for me?
Where can I find the ingredients?
You can find a list of ingredients on our website.
These are listed under the main image on each product page, next to the nutritional information.
More detailed info about each ingredient can be found if you continue to scroll down.
Where can I find the nutritional content?
You can find the nutritional information on each product page, simply scroll down beneath the main product image to see this next to 'ingredients'.
Do you have smaller sample sachets?
We do not have any plans to introduce sample sachets in the near future.
We are happy to answer any questions you may have about the products, please reach out to us at email@example.com.
How long will it take to feel the benefits?
We would love to be able to provide a timescale for when to expect noticeable benefits from our products. However, this is heavily dependant on the individuals and things such as diet, lifestyle, health, hormones and much more. The best way to ensure maximum benefit is to take the recommended serving daily, in the long-term.
What do the products taste like?
Each product has a unique taste as they all contain different ingredients. We do not add sweeteners or artificial flavourings to any of our blends. You can reach out to our team at firstname.lastname@example.org if you would like some advice about what each blend tastes like.
How much liquid do you mix the products with?
The amount of liquid to mix our blends with is really a matter of personal preference. If you prefer a stronger flavour then you can use less liquid, or if you like a longer drink then it is fine to use more - it won't effect the nutritional content at all.
Most customers mix the superfoods into a full standard sized glass or mug.
Subscriptions & My Account
How does subscribe & save work?
Subscribe & save benefits include 15% off single item orders, up to 25% off bundles via our Bundle Builder, early access to new products + free standard shipping.
Subscriptions renew automatically but are fully flexible and can be cancelled at any time.
How do I cancel my subscription?
You can cancel your subscription at any time by logging into your subscription portal here. Once signed in, you just need to choose “Cancel Subscription”, which is beneath the product image.
Please note that we require a minimum of 2 business days notice before your next delivery, so that we can ensure this can be cancelled in time for you.
I forgot to cancel my subscription, can I cancel an order which has renewed?
Sorry, no. You will receive a reminder email about your subscription renewal 5 business day’s before it is processed. We require at least 1 business day’s notice to cancel an upcoming shipment. If your renewal order has already been processed, we are unable to cancel this.
Can I make changes to my subscription?
You can log into your subscription portal here. Here you can manage your subscription at any time and make changes such as swapping a product, skipping a shipment, adding a product, changing the delivery frequency or cancelling altogether.
How do I update my payment method?
Log into your account and choose ‘Account Info', here you will be able to update the payment method for your subscription.
Can I apply additional discounts to my subscription order?
The only additional discounts we are able to apply to subscription orders are our Refer a Friend and Welcome discounts.
We cannot apply promotional discount codes as subscriptions are already discounted a minimum of 15% with free shipping too.
My login code is not working?
As the log-in process doesn't require a password, the code expires within a few minutes to keep your account secure.
To ensure you can log in before the code expires, we recommend keeping your Rheal login page open in one tab, and your email inbox awaiting the code in another tab.
Closing the page may invalidate the code, so it's easier to have both pages ready to go! Then you can hop from one page, to the other, right away.
Why am I not receiving my login code?
In addition to checking your spam & promotions folders, we also recommend:
- Checking you are logging in with the correct email address
- Adding Rheal’s email to your contact / address book
- Marking Rheal’s email as priority
- Searching for “Rheal” in your inbox
- Check to see if you have email filtering on that potentially block or hide Rheal’s emails
Please email our team at email@example.com if you are still experiencing issues.
Orders & Shipping
How long does delivery take?
Once dispatched your order will be delivered within 1-3 business days with standard shipping. You'll receive a shipping confirmation email and will be able to track the order to your door!
Our team does not work on weekends or bank holidays, so orders placed during this time will be processed as soon as we are back.
Please note that delays with couriers e.g. strike action, will likely cause delays with orders arriving - which is sadly outside of our control.
Orders shipped outside of UK mainland (Republic of Ireland) may be subject to delays due to customs checks, which are also outside of our control.
We also have an Express shipping option, for next day delivery - please see "Do you offer express delivery?" for details.
Do you offer express delivery?
Yes! You can have your order shipped with DPD for next working day delivery, the cost of this is £6
Order before 12pm Monday to Friday for next day delivery (Monday to Friday, excluding Bank Holidays)
Orders placed after this time will be processed the next day, for delivery the following day
Express orders placed after 12pm on a Friday would not be processed until the following Monday (for Bank Holidays this would be Tuesday) for delivery the following day
This is a working day service. Deliveries are made Monday - Friday (excluding Bank Holidays) and not on weekends
Due to the speed of fulfilment needed with express deliveries we are unable to make any address changes once an order has been placed
This is not a guaranteed service and any courier delays sadly are outside of our control, please see our T&Cs for more info
Can I change my order from standard shipping to next day delivery?
All available delivery options are shown at the checkout before you place your order.
Once an order has been processed we are sadly unable to change / upgrade your chosen delivery option.
Due to the size and speed of operations in our warehouse, we can't make any changes to an order once it has been placed.
How will I know when my express delivery is arriving?
Express orders are shipped via DPD and are fully tracked.
You will receive a 1 hour time slot on the day of delivery.
If you are not going to be home, you can use your tracking information to request alternative delivery options such as leave with a neighbour, or a nominated safe place.
We’d recommend downloading the DPD app, as this provides updates on the progress of your delivery (you can also add photographs of your address & nominated safe places, to make sure the driver knows exactly where to deliver to).
Do you offer nominated day / weekend delivery?
We do not offer nominated day or weekend delivery at this time.
Our DPD express service delivers the next working day.
Orders shipped via our standard service with Royal Mail may be delivered during the weekend, depending on operations in your local area.
How do I track my order?
Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.
Can I amend or cancel my order once it has been placed?
We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once it has been placed. This includes cancelling the order or adding, removing and swapping items within the order.
However, you can return any unopened items to us within 30 days from purchase for a full refund.
My order has not been delivered, what can I do?
Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address.
Then, use the tracking details provided to see if there is any information from the courier about your delivery.
Check with any immediate neighbours and in any previously requested safe places.
If your parcel is missing, or if you are concerned about your tracking information, please inform our team within 7 days from the dispatch date - as we cannot investigate with the couriers after this time.
You can contact us at firstname.lastname@example.org
I have received a damaged or incorrect order, what can I do?
Please send a photograph of your full order including all items received and the outer packaging along with your order number to our team at email@example.com.
Our team will get back to you as a matter of priority.
How can I make a return?
If you are unhappy with your purchase for any reason, please contact our team at firstname.lastname@example.org.
We are happy to accept returns for unopened items in an undamaged condition, within 30 days from when the goods are delivered to you.
You can return your order directly within our returns portal here. This is a fully tracked service and you can return via your local Post Office or choose to have your order collected, from your home or safe place. The cost of this service is £5, which will be deducted from your refund amount once processed. Please note that a returns label is required for each box being returned.
Alternatively, you can return your order to us with your courier of choice. Please send your parcel back to us and include your name & order number inside. We'd recommend getting a tracked delivery service just in case there are any issues with the courier. We don’t provide prepaid returns labels, so this cost must be covered by the customer.
Our returns address is:
Rheal Superfoods Ltd,
Unit TB29, Turbine Way
Turbine Business Park
I have received notification of an order which I have not placed, why?
It sounds like you must have subscribed to your item.
For each of our products you can choose ‘one time purchase’ or ‘subscribe & save’ on our website - if you choose to subscribe you get 25% off your order, 15% off future orders and repeat orders every 30 days.
You can log into your account here to change or cancel your subscription at any time.
Why has my parcel been delivered to a communal area?
We use Royal Mail as our courier. When delivering to multi-occupied addresses, Royal Mail sometimes deliver to the first delivery point - e.g. communal postroom. You can use the tracking information provided to specify if you are not happy with this - or to arrange delivery to a safe place.
Can my order be shipped internationally?
Unfortunately we have had to pause international shipping outside of the UK.
We are working hard to find a solution to our international shipping options and will update our website & customers as soon as this is possible.
My parcel shows as delivered, but has not been received - what can I do?
Please use the tracking information provided which will show where your parcel has been delivered to.
If the parcel is not there, check with any immediate neigbours and in any previously requested safe places.
If the parcel is missing, please inform our team within 7 days of the delivery date - as we cannot investigate after this time.
How much does shipping cost?
Standard shipping to the UK costs £3.50 or is free for orders of £30 or more (as well as subscribe & save purchases)
Express shipping costs £6 for next working day delivery (Terms and Conditions apply).
Shipping to the Channel Islands (Guernsey, Isle of Man, Jersey) costs £5 or is free for orders of £60 or more.
Shipping to Ireland costs £10 or is free for orders of £100 or more.
Discounts & Rewards
My discount code does not work - why?
Check that you have chosen ‘one time purchase’ and not ‘subscribe & save’ for your item, as subscription items are already discounted and so we are unable to apply additional promotions.
Contact email@example.com with your discount code if you are still having difficulty.
How does your Refer a Friend scheme work?
You can learn all about our Refer a Friend reward scheme on our dedicated website page here.
I have been referred by a friend, but my discount code does not work - why?
Refer a Friend vouchers can be applied to all orders of £40 or more, including subscriptions.
If your code does not work still, please get in touch at firstname.lastname@example.org.
Where do I enter my discount code?
Once you have added all items to your cart, add your discount code into the ‘discount code’ box and click ‘apply’.
Do you provide Blue Light or NHS discount?
Do you provide student discount?
Yes! This is available directly on the Student Beans website here.