Frequently Asked Questions

Each product has a unique taste as they all contain different ingredients. We do not add artificial flavourings to any of our blends, and our Hydration products are naturally flavoured with fruit for a light & refreshing taste. 

You can reach out to our team at support@rhealsuperfoods.com if you would like some advice about what each product tastes like.

The ingredients in most of our products are 100% certified organic. You can find full ingredient details on each product page.

If we have an opportunity to make everything 100% organic in the future, we will!

Our Superfood powder blends, Daily Hydration products and Capsule range are 100% plant-based and vegan friendly.

Marine Collagen and Bovine Collagen are not vegan friendly however, as they utilise Grass Fed bovine and MSC-certified marine peptides.

All of our products are gluten-free, dairy-free and guaranteed to be free from fillers, artificial ingredients, emulsifiers etc.

All of our ingredients and products are gluten-free and prepared in a gluten-free environment.

Our Wheatgrass & Barley Grass are derived from the grasses of each plant (rather than the grain) and are naturally gluten-free. They have been independently tested to ensure they do not contain any traces of gluten.

As we have a range of different products, the recycling advice will vary based on the packaging for each.

Rheal Superfood Blend Tubes & Collagen Peptides Tubes - Our cardboard tubes are plastic free and are 100% recyclable within your usual household recycling.

Functional Hot Drinks Pouches - The pouches for our functional hot drinks are made from PP (Polypropylene). It is recommended that you check locally regarding kerbside recycling for this material, or you can recycle at larger supermarkets.

Rheal Superfood Blend Sachets & Hydration Sachets - The cardboard outer box is 100% recyclable. The individual sachets are not recyclable at the moment, due to the food grade lining inside them - but we are working on a new sachet material that can also be recycled (watch this space!)

Rheal Wellness Shots - Our shot bottles are 100% recyclable, made with glass and an aluminum lid. This can all be recycled along within your usual household recycling.

Rheal Capsule Range - Both the glass jar and the aluminium lid can be recycled alongside your household recycling. You do not need to remove the lid or the labels from the jar, as they are separated during the glass recycling process.

Box Packaging - All of the inner and outer box packaging for our products is 100% recyclable within your usual household recycling.

Please note that dry mixed recyclable waste may not be available in some areas depending on Local Authority regulations. Please contact our team at support@rhealsuperfoods.com for further guidance.

Yes, all of our ingredients and products are non-GMO certified.

Our products contain only clean and natural ingredients that are regularly tested for any contaminants or chemicals (and they pass every time!)

Whilst our products are high-quality and use only the best natural ingredients, we are not medically qualified to advise if a product is suitable during pregnancy and therefore we would always advise that you consult with a medical professional. All of our ingredients can be found listed on each product page, and if you need any other information, please reach out to our team.

All of our products are safe to use when trying to conceive but of course if you are taking any medication or are worried, please ask a medical professional.

Our products contain only clean and natural ingredients that are regularly tested for any contaminants or chemicals (and they pass every time!)

Whilst our products are high-quality and use only the best natural ingredients, we are not medically qualified to advise if a product is suitable whilst breastfeeding and therefore we would always advise that you consult with a medical professional.

All of our ingredients can be found listed on each product page, and if you need any other information, please reach out to our team.

Our products are not intended to be used as meal replacements – we would always recommend they are enjoyed alongside a healthy, balanced diet.

Our products are made using 100% natural superfoods and are great for supporting overall health & wellbeing.

However, as we are not medically qualified, we are unable to make recommendations specific to medication interactions or health conditions.

We would always advise double checking with your GP – you can find a full list of ingredients on each product page to share and discuss with them.

We don't add any artificial flavours, ingredients or fillers to any of our products – just 100% natural real superfoods.

You can find the full list of ingredients on each product page – this will help to give you an idea of the flavours to expect from each product.

If you are unsure which Rheal product is best for you, you can take our quick and easy quiz to get some personalised recommendations here.

You can also choose to ‘shop by benefit’ on our main website page here.

You can find a list of ingredients on our website – you'll find them listed next to the nutritional information on each product page.

More detailed info about each ingredient can be found if you continue to scroll down on each product page, too.

You can find the nutritional information on each product page. Simply scroll down beneath the main product images and you'll find this info next to the ingredients list.

We would love to be able to provide a timescale for when to expect noticeable benefits from our products. However, this is heavily dependant on the individual and things such as diet, lifestyle, health, hormones and much more.

The best way to ensure optimal benefits is to take the recommended serving daily, in the long-term.

You can add our Superfood Blends to shakes, smoothies, juice, milk and healthy recipes - as well as plain water.

If you're not keen on the taste, you can mix with a small amount of liquid to create your own health shot. We have also created lots of recipes which incorporate our blends, that you can find here.

We do not use any preservatives in our blends – just 100% superfoods.

Therefore to help prevent some of the products from clumping, we have added silica gel sachets inside the tubes for moisture absorption.

The sachets are food-grade, vegan and non-toxic. We would advise against consuming the sachet itself of course, but please leave this within your product to best preserve its quality.

Some of our products do contain caffeine, or utilise medicinal mushrooms/herbal ingredients that we would not advise giving to children, due to limited research.

The blends we have which are safe for children to enjoy are Clean Greens, Berry Beauty & Gut Feel.

We advise the following serving amounts of each blend, depending on the age of your child:

- Aged 4 and up: 5g / one teaspoon (a full serving)

- Aged 2-4: 2.5g / half a teaspoon (half serving)

- Under 2s: We would not recommend using the blends, until aged 2 and over

Our superfoods are dried at low temperatures, in order to lock in their nutritional value and flavour. They are then tested to ensure they do not contain any heavy metals or harmful bacteria.

Once they arrive at our facility, the powders are blended together and then filled into our cardboard tube packaging.

The recommended serving size for each blend is provided on each product page on our website, as well as on the product packaging.

We’d recommend enjoying the advised serving daily for maximum benefits.

Our Superfood Blends are made with 100% natural superfoods. They also each contain different ingredients with differing health benefits. You are fine to enjoy multiple blends each day for this reason.

Whilst some of the ingredients are the same in multiple products, you are fine to enjoy these together daily in the amounts provided. So you could have a serving of each blend everyday – if you would like to.

Once you have peeled back the aluminium seal, make sure you keep the cardboard lid on-top of the tube whilst storing it away in a cool, dry place.

We recommend enjoying your Superfood Blends within 2 months once opened for maximum freshness.

We don't add any artificial flavours, ingredients or fillers to our Superfood Blends – just 100% natural real superfoods.

Single serve sachets are not available on our website, but can be purchased in various retailers including Holland & Barrett, Tesco, Boots, Superdrug and more.

We are happy to answer any questions you may have about the products, please reach out to us at support@rhealsuperfoods.com.

Our Marine and Bovine Collagen products are processed at a separate, third‑party facility. They are kept completely apart from our vegan ingredients, with strict procedures in place to prevent any cross-contamination during storage, handling, and packing.

We follow clear segregation standards, so you can feel confident that animal-derived products remain fully isolated from our vegan products at all times.

The amount of liquid to mix our blends with is really a matter of personal preference. If you prefer a stronger flavour then you can use less liquid, or if you like a longer drink then it is fine to use more – it won't impact the nutritional content at all.

Most customers mix the superfoods into a full standard sized glass or mug.

Collagen has become one of the most popular supplements in the wellness space, often associated with skin, joints, and overall health.

Following customer demand, we decided to launch a small number of our own collagen products – while staying true to the values that have always guided us: sourcing the highest quality ingredients, prioritising sustainability and transparency, and creating products we are genuinely proud of.

Choosing the right collagen comes down to your lifestyle and wellness goals.

Marine Collagen may be the best fit if your focus is supporting skin hydration, skin elasticity and healthy hair & nails.

Bovine Collagen may be the best fit if your focus is supporting joints & recovery, connective tissue, whole-body wellbeing and skin, hair & nails.
If you'd like to, you can take both Marine and Bovine collagen together, for broader benefits.

Transparency matters to us, which is why we're proud to tell customers exactly where our collagen comes from.

Marine Collagen is sourced from MSC-certified wild-caught fish, while Bovine Collagen is sourced from premium grass-fed cattle.

We believe quality starts at the source, which is why we carefully select collagen peptides that meet our standards for traceability, quality and sustainability.

Each serving of our Marine and Bovine Collagen contains 10,000mg hydrolysed collagen peptides.

We chose this amount because it's the dose most commonly used in collagen research and one that customers can take consistently as part of their daily routine.

We have added Vitamin C because it contributes to normal collagen formation in the body.

While many collagen products focus only on the collagen itself, we wanted to create a formula that supports the process too.

Yes! We completely understand that some customers may prefer to purchase only plant-based products, and we respect that choice. Our existing range remains unchanged, and we will continue to invest in developing innovative plant-based products.

We will also continue to offer our Plant Collagen Superfood blend, this is designed to support the body's natural collagen production and is a really great alternative to collagen peptides.

Whilst Rheal began as a plant-based brand and the vast majority of our range remains vegan, we recently decided to introduce a small number of collagen products following significant customer demand.

When making this decision, it was important that we stayed true to the values that have always guided us: sourcing the highest quality ingredients, prioritising sustainability and transparency, and creating products we are genuinely proud of. That's why we have chosen Grass-Fed bovine collagen and MSC-certified marine collagen, both with full traceability as well as being more sustainable options.

Ultimately, this launch is about offering more choice to our community whilst remaining committed to the quality, integrity and transparency that Rheal is known for.

Yes – our Marine and Bovine Collagen products are processed at a separate, third‑party facility. They are kept completely apart from our vegan ingredients, with strict procedures in place to prevent any cross-contamination during storage, handling, and packing.

We follow clear segregation standards, so you can feel confident that animal-derived products remain fully isolated from our vegan products at all times

Rheal Shots do not contain any of the 14 common allergens. However, they are manufactured in a factory which handles celery.

Rheal Shots are a blend of powdered superfoods and cold pressed juices – nothing else.

As we do not add any stabilisers, some of these ingredients will naturally settle at the bottom of the bottle. Just shake it & shot it!

Each Rheal Shot flavour is ideal for daily dosing, so we’d recommend one shot per flavour per day (if you would like to mix and match!)

Yes. Our shots were created to provide a convenient daily dose of goodness, which you can enjoy on-the-go. You can still enjoy your daily Rheal Superfoods as normal, and can mix and match our blends with the shots too – whatever works best for your daily routine.

Our shots do not contain any preservatives, flavourings, colours or added sugars – only cold-pressed juices, superfood ingredients and a little agave.

Whilst our shots can be stored ambient, we recommend storing them in your fridge to enjoy chilled.

If you cannot store your shots in the fridge, please store them in a cool, dark place, away from direct sunlight.

Cold-pressing is the method we use to extract the juices and maximum goodness from the fruit & veggies used in our Shots.

We are proud to only use cold-pressed juices in our Shots – with no juices from concentrate.

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You can take Rheal Hydration at any time of day. Many people enjoy it first thing in the morning, during the workday or around exercise. Consistent daily use is recommended.

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Share a clear, concise answer to this frequently asked question.

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Our capsule range has been formulated to provide targeted nutrition for daily life. Our capsule range consists of:

Brain+ – A cognitive support blend to support focus, memory and long-term brain health.

Night Reset – A premium night-time formula to support relaxation, recovery and restful sleep.

Pre+Probiotic – Formulated to support daily gut balance and digestive wellbeing.

Pregnancy + New Mama – A pre and postnatal made by a mother who needed better, expertly formulated for both Mama and baby.

Our capsules are made from HPMC, which is derived from plants and is tasteless & odourless.

Our Pregnancy + New Mama capsules are peppermint scented to help make them easier to take during pregnancy.

The capsules are 100% plant-based, vegan-friendly and gluten-free.

They are also non-GMO and do not contain any artificial colours, preservatives or bulking agents.

Yes – you can take the capsules alongside any of our Superfood Blends, Capsule Range, Hydration electrolytes and Wellness Shots.

We'd recommend storing your Rheal capsules in a cool, dry place away from direct heat and sunlight.

Yes, both the glass jar and the aluminium lid can be recycled alongside your household recycling.

You do not need to remove the lid or the labels from the jar, as they are separated during the glass recycling process.i

Rheal Capsules do not contain any of the top 14 allergens as ingredients. If you have any specific dietary concerns or need further details, please contact our team who will be happy to help.

Rheal Capsules do not contain any added sugars or sweeteners.

They are also free from artificial colours, preservatives, and bulking agents.

The Rheal Capsule Range is suitable only for adults aged 18 and over.

If you’re currently taking medication, we always recommend checking with a qualified healthcare professional before introducing any new food or supplement into your routine. They’ll be best placed to advise based on your individual circumstances and the specific medication you’re taking.

As we’re not able to provide medical guidance, this ensures you get advice that’s appropriate and safe for you. You can find a list of the ingredients on our website to discuss this with them.

If you have any existing medical conditions, we recommend consulting a qualified healthcare professional before adding any new food or supplement to your routine. They’ll be best placed to advise based on your individual circumstances.

As we’re unable to offer medical guidance, this helps ensure you receive advice that’s appropriate and safe for you. You can find a list of the ingredients on our website to discuss this with them.

Unfortunately, Rheal capsules are not suitable for those who are pregnant or breastfeeding. If you are trying to conceive, we’d recommend consulting your GP or a healthcare professional before using.

Of course – you can find detailed FAQs about each product in our Help Centre here.

If you're still unable to find the answer to your question, or if you need any further information, you can contact our dedicated support team at support@rhealsuperfoods.com

Subscribe & save benefits include 15% off all subscription items as well as early access to new products + free standard shipping.

Subscriptions renew automatically but are fully flexible and can be cancelled at any time.

You can cancel your subscription at any time by logging into your subscription portal here. Once signed in, you just need to choose “Cancel Subscription”, which is beneath the product image.

Please note that we require a minimum of 2 business days notice before your next delivery, so that we can ensure this can be cancelled in time for you.

Sorry, no. You will receive a reminder email about your subscription renewal 5 business day’s before it is processed. We require at least 1 business day’s notice to cancel an upcoming shipment. If your renewal order has already been processed, we are unable to cancel this.

You can log into your subscription portal here. Here you can manage your subscription at any time and make changes such as swapping a product, skipping a shipment, adding a product, changing the delivery frequency or cancelling altogether.

Log into your account and choose ‘Account Info', here you will be able to update the payment method for your subscription.

The only additional discounts we are able to apply to subscription orders are our Refer a Friend and Welcome discounts.

We cannot apply promotional discount codes as subscriptions are already discounted a minimum of 15% with free shipping too.

As the log-in process doesn't require a password, the code expires within a few minutes to keep your account secure.

To ensure you can log in before the code expires, we recommend keeping your Rheal login page open in one tab, and your email inbox awaiting the code in another tab.

Closing the page may invalidate the code, so it's easier to have both pages ready to go! Then you can hop from one page, to the other, right away.

In addition to checking your spam & promotions folders, we also recommend:

• Checking you are logging in with the correct email address
• Adding Rheal’s email to your contact / address book
• Marking Rheal’s email as priority
• Searching for “Rheal” in your inbox
• Check to see if you have email filtering on that potentially block or hide Rheal’s emails

Please email our team at support@rhealsuperfoods.com if you are still experiencing issues.

Delivery takes 1-3 business days once your order is dispatched with standard delivery.

There may be some delays during busy periods e.g. Bank Holiday weekends and periods of high demand.

Please note that delays with couriers (e.g. strike action, adverse weather) will likely cause delays with orders arriving – which is sadly outside of our control.

Orders to remote locations including Scottish Highlands, St Mary's, Isles of Scilly, Northern Ireland, Guernsey, Isle of Man and Jersey may take an extra day when shipped with Royal Mail.

Orders shipped outside of UK mainland (Northern Ireland & Republic of Ireland) are expected to arrive 3-5 business days.

Yes, you can have your order shipped with DPD for next working day delivery, the cost of this is £6.

Order before 12pm Monday to Friday for next day delivery (Monday to Friday, excluding Bank Holidays).

Orders placed after this time will be processed the next day, for delivery the following day.

Express orders placed after 12pm on a Friday would not be processed until the following Monday (for Bank Holidays this would be Tuesday) for delivery the following day

Please note:

This is a working day service. Deliveries are made Monday - Friday (excluding Bank Holidays) and not on weekends.

Expected delivery for Non-Mainland UK is 2 working days, including Northern Ireland and Republic of Ireland.

Expected delivery for Scottish Highlands & Islands is 2-4 working days.

Due to the speed of fulfilment needed with express deliveries we are unable to make any address changes once an order has been placed.

This is not a guaranteed service and any courier delays sadly are outside of our control, please see our T&Cs for more info.

All available delivery options are shown at the checkout before you place your order.

Once an order has been processed we are sadly unable to change / upgrade your chosen delivery option.

Due to the size and speed of operations in our warehouse, we can't make any changes to an order once it has been placed.

Express orders are shipped via DPD and are fully tracked.

You will receive a 1 hour time slot on the day of delivery.

If you are not going to be home, you can use your tracking information to request alternative delivery options such as leave with a neighbour, or a nominated safe place.

We’d recommend downloading the DPD app, as this provides updates on the progress of your delivery (you can also add photographs of your address & nominated safe places, to make sure the driver knows exactly where to deliver to).

We do not offer nominated day or weekend delivery at this time.

Our DPD express service delivers the next working day.

Orders shipped via our standard service with Royal Mail may be delivered during the weekend, depending on operations in your local area.

Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.

Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address.

Then, use the tracking details provided to see if there is any information from the courier about your delivery.

Check with any immediate neighbours and in any previously requested safe places.

If your parcel is missing, or if you are concerned about your tracking information, please inform our team within 7 days from the dispatch date - as we cannot investigate with the couriers after this time.

You can contact us at support@rhealsuperfoods.com

Please send a photograph of your full order including all items received and the outer packaging along with your order number to our team at support@rhealsuperfoods.com.

Our team will get back to you as a matter of priority.

If you are unhappy with your purchase for any reason, please contact our team at support@rhealsuperfoods.com.

We are happy to accept returns for unopened items in an undamaged condition, within 30 days from when the goods are delivered to you.

You can return your order directly within our returns portal here. This is a fully tracked service and you can return via your local Post Office or choose to have your order collected, from your home or safe place. The cost of this service is £5, which will be deducted from your refund amount once processed. Please note that a returns label is required for each box being returned.

Alternatively, you can return your order to us with your courier of choice. Please send your parcel back to us and include your name & order number inside. We'd recommend getting a tracked delivery service just in case there are any issues with the courier. We don’t provide prepaid returns labels, so this cost must be covered by the customer.

Our returns address is:

Rheal Superfoods Ltd,

Unit TB29, Turbine Way

Turbine Business Park

Sunderland

SR5 3NZ

It sounds like you must have subscribed to your item.

For each of our products you can choose ‘one time purchase’ or ‘subscribe & save’ on our website - if you choose to subscribe you get 25% off your order, 15% off future orders and repeat orders every 30 days.

You can log into your account here to change or cancel your subscription at any time.

We use Royal Mail as our courier. When delivering to multi-occupied addresses, Royal Mail sometimes deliver to the first delivery point - e.g. communal postroom. You can use the tracking information provided to specify if you are not happy with this - or to arrange delivery to a safe place.

Unfortunately we have had to pause international shipping outside of the UK.

We are working hard to find a solution to our international shipping options and will update our website & customers as soon as this is possible.

Please use the tracking information provided which will show where your parcel has been delivered to.

If the parcel is not there, check with any immediate neigbours and in any previously requested safe places.

If the parcel is missing, please inform our team within 7 days of the delivery date - as we cannot investigate after this time.

Standard shipping to the UK costs £3.50 or is free for orders of £35 or more (as well as subscribe & save purchases)

Express shipping costs £6 for next working day delivery (Terms and Conditions apply).

Shipping to the Channel Islands (Guernsey, Isle of Man, Jersey) costs £5 or is free for orders of £60 or more.

Delivery to Ireland is £4.50, and orders are typically delivered within 3-5 business days. This applies to both one-time purchases and subscription orders.

Rheal Superfoods Ltd is registered with the UK Government under WEE/MM9220AA and the battery compliance scheme under BPRN11279.

Check that you have chosen ‘one time purchase’ and not ‘subscribe & save’ for your item, as subscription items are already discounted and so we are unable to apply additional promotions.

Contact support@rhealsuperfoods.com with your discount code if you are still having difficulty.

You can learn all about our Refer a Friend reward scheme on our dedicated website page here.

Refer a Friend vouchers can be applied to all orders of £40 or more, including subscriptions.

If your code does not work still, please get in touch at support@rhealsuperfoods.com.

Once you have added all items to your cart, add your discount code into the ‘discount code’ box and click ‘apply’.

Yes! This is available directly on the Blue Light Platform here or via NHS Staff Benefits here.

Yes! This is available directly on the Student Beans website here.

If you have not been able to find an answer to your question in our FAQs, please visit our Help Centre.

You can also contact our dedicated support team at support@rhealsuperfoods.com