FAQs

Our Products

How do I use superfoods?

You can add our superfood blends to shakes, smoothies, juice, milk and healthy recipes - as well as simply plain water. We have also created lots of recipes which incorporate our blends, that you can find here.

Are your products Organic?

Yes, all of our products are certified Organic by Organic Farmers & Growers, UK (OFG).

Are your products Vegan friendly?

Yes. All of our products and ingredients are free from dairy and animal products, so are 100% vegan friendly.

Are your products Gluten-Free?

All of our ingredients and products are gluten-free and prepared in a gluten-free environment.

Our Wheatgrass & Barley Grass are derived from the grasses of each plant (rather than the grain) and are naturally gluten-free. They have been independently tested to ensure they do not contain any traces of gluten.

Are your products nut-free?

Our superfood blends are nut-free, but our Energy Bars do contain nuts.

Whilst these are prepared and packaged in a separate facility, the finished & packaged bars are stored in the same warehouse as our blends.

Therefore we would recommend avoiding all products if you have a severe nut allergy.

Are your products non-GMO?

Yes, all of our ingredients and products are non-GMO certified.

Are you products safe to use during pregnancy or breastfeeding?

The products that we have that are safe during pregnancy are Clean Greens and Green Plant Protein.

As well as the above, Balance Tonic and Berry Beauty are fine to enjoy when breastfeeding.

We would recommend avoiding the other products, as there is little research into the safety of adaptogens when pregnant.

Are your products safe for children?

Our products are made using 100% natural superfoods and most will be suitable for children. However, some do naturally contain caffeine and so you may wish to avoid these products, depending on the age of your child.

How are your products made?

Our superfoods are dried at low temperatures, in order to lock in their nutritional value and flavour. They are then tested to ensure they do not contain any heavy metals or harmful bacteria. Once they arrive at our facility, the powders are blended together and then filled into our cardboard tube packaging.

How often shall I use each product?

The recommended serving size for each blend is provided on each product page on our website, as well as on the product packaging. We’d recommend enjoying this serving daily for maximum benefits, but you can always enjoy more for an added superfood boost!

Can I take more than one blend each day?

Yes. Our products are made with 100% natural superfoods. They also each contain different ingredients with differing health benefits. You are fine to enjoy multiple blends each day for this reason.

Are the products meal replacements?

Our products are not intended to be used as meal replacements, we would always recommend they are enjoyed alongside a healthy, balanced diet.

How do I store them?

Once you have pealed back the aluminium seal, make sure you keep the cardboard lid on-top of the tube whilst storing it away in a cool, dry place. We'd recommend enjoying your superfoods within 2 months once opened for maximum freshness.

Can I continue to take my supplements and multivitamins?

Yes. Our products are made with 100% natural superfoods and are fine to enjoy alongside nutritional supplements - you can also enjoy multiple blends each day for this reason. However, you may like to check out the ingredients and nutritional profile of our superfoods - to make sure you are not doubling up on any nutrients, as superfoods can be a great natural alternative to supplements.

Can I have this if I am on medication or have a medical condition?

Our products are made using 100% natural superfoods. However, as we are not medically qualified we are unable to make recommendations specific to medication interactions or health conditions. We would always advise double checking with your GP.

Do they contain any artificial ingredients or flavourings?

We don't add any flavourings, artificial ingredients or fillers to any of our products - just 100% natural real superfoods.

How do I know which product is best for me?

You can choose to ‘shop by benefit’ on our main website page here. If you would like more specific personal recommendations, please reach out to our team of nutritionists at support@rhealsuperfoods.com.

Where can I find the ingredients?

You can find a list of ingredients on each product page. These are briefly listed underneath the product description. We also include more detailed information on each ingredient as you scroll down that same page.

Where can I find the nutritional content?

You can find the nutritional information on each product page, simply scroll through the main images to see this.

Do you have smaller sample sachets?

We do not have any plans to introduce sample sachets in the near future. We are happy to answer any questions you may have about the products, please reach out to us at support@rhealsuperfoods.com.

How long will it take to feel the benefits?

We would love to be able to provide a timescale for when to expect noticeable benefits from our products. However, this is heavily dependant on the individuals and things such as diet, lifestyle, health, hormones and much more. The best way to ensure maximum benefit is to take the recommended serving daily, in the long-term.

What do the products taste like?

Each product has a unique taste as they all contain different ingredients. We do not add sweeteners or artificial flavourings to any of our blends. You can reach out to our team at support@rhealsuperfoods.com if you would like some advice about what each blend tastes like.

How much liquid do you mix the products with?

The amount of liquid to mix our blends with is really a matter of personal preference. If you prefer a stronger flavour then you can use less liquid, or if you like a longer drink then it is fine to use more - it won't effect the nutritional content at all. Most customers mix the superfoods into a full standard sized glass or mug.

Subscriptions & My Account

How does subscribe & save work?

If you choose to subscribe & save to your product, you will receive repeat deliveries every 30 days. This will be automatically charged to your original payment method. Subscribe & save benefits include 15% off your orders, early access to new products and free shipping.

How do I cancel my subscription?

You can cancel your subscription at any time by logging into your subscription portal here. Once signed in, you just need to choose “Cancel Subscription”, which is beneath the product image. Please note that we require a minimum of 2 business days notice before your next delivery, so that we can ensure this can be cancelled in time for you.

I forgot to cancel my subscription, can I cancel an order which has renewed?

Sorry, no. You will receive a reminder email about your subscription renewal at least 2 business day’s before it is processed. We require at least 1 business day’s notice to cancel an upcoming shipment. If your renewal order has already been processed, we are unable to cancel this.

Can I make changes to my subscription?

You can log into your subscription portal here. Here you can manage your subscription any time and make changes such as swapping a product, skipping a shipment, adding a product, changing the delivery frequency or cancelling altogether.

How do I update my payment method?

Log into your account and choose ‘Account Info', here you will be able to update the payment method for your subscription.

Can I apply additional discounts to my subscription order?

Sorry, no. Subscription orders are already discounted and also benefit from free shipping, so we are unable to apply additional discounts. However, you can skip a shipment on your subscription and use your code on a separate one time purchase to benefit from both discounts.

I can't login to my account, what can I do?

If you are having trouble logging in to manage your subscription, choose the ‘manage it’ button on our login page here to request an account invite.

Orders & Shipping

How long does delivery take?

Most orders are shipped with Royal Mail Tracked 48 and are usually delivered within 1-3 business days. Larger orders will be shipped with DPD next day delivery.

Please note that wherever there are delays with couriers e.g. strike action, this will likely cause delays with orders arriving - which is sadly outside of our control.

How do I track my order?

Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.

Can I amend or cancel my order once it has been placed?

Sorry, no. We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once it has been processed. This includes changes to the shipping address, cancelling the order, or adding, removing and swapping items within the order. However, you can return any unopened items to us within 30 days from purchase for a full refund.

My order has not been delivered, what can I do?

Firstly, check the shipping confirmation email to ensure it has been shipped to the correct address. Then, use the tracking details provided to see if there is any information from the courier about your delivery. If you are still stuck, contact our team at support@rhealsuperfoods.com with your order number.

I have received a damaged or incorrect order, what can I do?

Please send a photograph of your full order to our team at support@rhealsuperfoods.com and our team will get back to you as a matter of priority.

Can I return an order for a refund or replacement?

If you are unhappy with your purchase for any reason, please contact our team at support@rhealsuperfoods.com.

We are happy to accept returns for unopened items in an undamaged condition, within 30 days from purchase. Please include your packing slip or order number within the parcel.

We would recommend getting a tracked delivery and any postage costs must be covered by the customer. Our returns address is:

Rheal Superfoods
Unit 7 Saltmeadows Trade Park,
Gateshead,
Tyne & Wear,
NE10 0EQ

I have received notification of an order which I have not placed, why?

It sounds like you must have subscribed to your item. For each of our products you can choose ‘one time purchase’ or ‘subscribe & save’ on our website - if you choose to subscribe you get 25% off your order, 15% off future orders and repeat orders every 30 days. You can log into your account here to change or cancel your subscription at any time.

Discounts & Rewards

My discount code does not work - why?

Check that you have chosen ‘one time purchase’ and not ‘subscribe & save’ for your item, as subscription items are already discounted and so we are unable to apply additional promotions. Contact support@rhealsuperfoods.com with your discount code if you are still having difficulty.

How does your Refer a Friend scheme work?

You can learn all about our Refer a Friend reward scheme on our dedicated website page here.

I have been referred by a freind, but my discount code does not work - why?

Check that your order is a) £40 or more; and b) A one time purchase rather than subscribe & save. If your code does not work still, get in touch at support@rhealsuperfoods.com.

Where do I enter my discount code?

Once you have added all items to your cart, add your discount code into the ‘discount code’ box and click ‘apply’.

Do you provide a Blue Light, NHS, student or carer discount?

We have a 10% discount for students, NHS workers, carers and blue light card holders. Please send a picture of your relevant ID card to support@rhealsuperfoods.com and our team will get back to you with your discount code.

Contact Us

Can't find an answer to your question?

If you have not been able to find an answer to your question on our website, please contact us at support@rhealsuperfoods.com. Please note that our customer support team do not currently work on weekends, but will respond to your enquiry within 24 hours on business days.