FAQs

All of the ingredients in our superfood blends are 100% certified Organic.

However, some of ingredients used in our superfood energy bars are extremely hard to source Organic. We do use Organic ingredients in our energy bars, but not for all ingredients as this would cause significant supply chain issues.

If we have an opportunity to make the bars 100% organic in the future, we will!

Yes. All of our products and ingredients are free from dairy and animal products, so are 100% vegan friendly.

All of our ingredients and products are gluten-free and prepared in a gluten-free environment.

Our Wheatgrass & Barley Grass are derived from the grasses of each plant (rather than the grain) and are naturally gluten-free. They have been independently tested to ensure they do not contain any traces of gluten.

Our superfood blends are nut-free, but our Energy Bars do contain nuts.

Whilst these are prepared and packaged in a separate facility, the finished & packaged bars are stored in the same warehouse as our blends.

Therefore we would recommend avoiding all products if you have a severe nut allergy, just to be safe.

Yes, all of our ingredients and products are non-GMO certified.

Our products contain only clean, natural and organic ingredients that are regularly tested for any contaminants or chemicals (and they pass every time!) Whilst our products are high-quality and use only the best natural ingredients, we are not medically qualified to advise if a product is suitable during pregnancy and therefore we would always advise that you consult with a medical professional. All of our ingredients can be found listed on our website. If you need any other information, please reach out to our team.

All of our products are safe to use when trying to conceive but of course if you are taking any medication or are worried, please ask a medical professional.

Our products contain only clean, natural and organic ingredients that are regularly tested for any contaminants or chemicals (and they pass every time!) Whilst our products are high-quality and use only the best natural ingredients, we are not medically qualified to advise if a product is suitable whilst breastfeeding and therefore we would always advise that you consult with a medical professional. All of our ingredients can be found listed on our website. If you need any other information, please reach out to our team.

Some of our products do contain caffeine, or utilise medicinal mushrooms / herbal ingredients that we would not advise giving to children, due to limited research.

The products we have which are safe for children to enjoy are Clean Greens, Berry Beauty & Gut Feel 🥝

We advise the following serving amounts of each product, depending on the age of your child:

- Aged 4 and up: 5g / one teaspoon (a full serving)

- Aged 2-4: 2.5g / half a teaspoon (half serving)

- Under 2s: We would not recommend using the products, until aged 2 and over

Our superfoods are dried at low temperatures, in order to lock in their nutritional value and flavour. They are then tested to ensure they do not contain any heavy metals or harmful bacteria. Once they arrive at our facility, the powders are blended together and then filled into our cardboard tube packaging.

The recommended serving size for each blend is provided on each product page on our website, as well as on the product packaging. We’d recommend enjoying this serving daily for maximum benefits.

Our products are made with 100% natural superfoods. They also each contain different ingredients with differing health benefits. You are fine to enjoy multiple blends each day for this reason.

Whilst some of the ingredients are the same in multiple products, you are fine to enjoy these together daily in the amounts provided. So you could have a serving of each blend everyday - if you would like to.

Our products are not intended to be used as meal replacements, we would always recommend they are enjoyed alongside a healthy, balanced diet.

Once you have peeled back the aluminium seal, make sure you keep the cardboard lid on-top of the tube whilst storing it away in a cool, dry place.

We'd recommend enjoying your superfoods within 2 months once opened for maximum freshness.

Yes. Our products are made with 100% natural superfoods and are fine to enjoy alongside nutritional supplements - you can also enjoy multiple blends each day for this reason.

However, you may like to check out the ingredients and nutritional profile of our superfoods - to make sure you are not doubling up on any nutrients, as superfoods can be a great natural alternative to supplements.

Our products are made using 100% natural superfoods.

However, as we are not medically qualified we are unable to make recommendations specific to medication interactions or health conditions.

We would always advise double checking with your GP, and you can find a full list of product ingredients on each product page.

We don't add any flavourings, artificial ingredients or fillers to any of our products - just 100% natural real superfoods.

If you are unsure which Rheal product is best for you, you can take our quick and easy quiz to get some personalised recommednations here.

You can also choose to ‘shop by benefit’ on our main website page here.

You can find a list of ingredients on our website.

These are listed under the main image on each product page, next to the nutritional information.

More detailed info about each ingredient can be found if you continue to scroll down.

You can find the nutritional information on each product page, simply scroll down beneath the main product image to see this next to 'ingredients'.

We do not have any plans to introduce sample sachets in the near future.

We are happy to answer any questions you may have about the products, please reach out to us at support@rhealsuperfoods.com.

We would love to be able to provide a timescale for when to expect noticeable benefits from our products. However, this is heavily dependant on the individuals and things such as diet, lifestyle, health, hormones and much more. The best way to ensure maximum benefit is to take the recommended serving daily, in the long-term.

Each product has a unique taste as they all contain different ingredients. We do not add sweeteners or artificial flavourings to any of our blends. You can reach out to our team at support@rhealsuperfoods.com if you would like some advice about what each blend tastes like.

The amount of liquid to mix our blends with is really a matter of personal preference. If you prefer a stronger flavour then you can use less liquid, or if you like a longer drink then it is fine to use more - it won't effect the nutritional content at all.

Most customers mix the superfoods into a full standard sized glass or mug.

You can cancel your subscription at any time by logging into your subscription portal here. Once signed in, you just need to choose “Cancel Subscription”, which is beneath the product image.

Please note that we require a minimum of 2 business days notice before your next delivery, so that we can ensure this can be cancelled in time for you.

Sorry, no. You will receive a reminder email about your subscription renewal 5 business day’s before it is processed. We require at least 1 business day’s notice to cancel an upcoming shipment. If your renewal order has already been processed, we are unable to cancel this.

You can log into your subscription portal here. Here you can manage your subscription at any time and make changes such as swapping a product, skipping a shipment, adding a product, changing the delivery frequency or cancelling altogether.

Log into your account and choose ‘Account Info', here you will be able to update the payment method for your subscription.

The only additional discounts we are able to apply to subscription orders are our Refer a Friend and Welcome discounts.

We cannot apply promotional discount codes as subscriptions are already discounted a minimum of 15% with free shipping too.

As the log-in process doesn't require a password, the code expires within a few minutes to keep your account secure.

To ensure you can log in before the code expires, we recommend keeping your Rheal login page open in one tab, and your email inbox awaiting the code in another tab.

Closing the page may invalidate the code, so it's easier to have both pages ready to go! Then you can hop from one page, to the other, right away.

In addition to checking your spam & promotions folders, we also recommend:

• Checking you are logging in with the correct email address
• Adding Rheal’s email to your contact / address book
• Marking Rheal’s email as priority
• Searching for “Rheal” in your inbox
• Check to see if you have email filtering on that potentially block or hide Rheal’s emails

Please email our team at support@rhealsuperfoods.com if you are still experiencing issues.

Yes! You can have your order shipped with DPD for next working day delivery, the cost of this is £6

Order before 12pm Monday to Friday for next day delivery (Monday to Friday, excluding Bank Holidays)

Orders placed after this time will be processed the next day, for delivery the following day

Express orders placed after 12pm on a Friday would not be processed until the following Monday (for Bank Holidays this would be Tuesday) for delivery the following day

Please note:

This is a working day service. Deliveries are made Monday - Friday (excluding Bank Holidays) and not on weekends

Due to the speed of fulfilment needed with express deliveries we are unable to make any address changes once an order has been placed

This is not a guaranteed service and any courier delays sadly are outside of our control, please see our T&Cs for more info

All available delivery options are shown at the checkout before you place your order.

Once an order has been processed we are sadly unable to change / upgrade your chosen delivery option.

Due to the size and speed of operations in our warehouse, we can't make any changes to an order once it has been placed.

Express orders are shipped via DPD and are fully tracked.

You will receive a 1 hour time slot on the day of delivery.

If you are not going to be home, you can use your tracking information to request alternative delivery options such as leave with a neighbour, or a nominated safe place.

We’d recommend downloading the DPD app, as this provides updates on the progress of your delivery (you can also add photographs of your address & nominated safe places, to make sure the driver knows exactly where to deliver to).

We do not offer nominated day or weekend delivery at this time.

Our DPD express service delivers the next working day.

Orders shipped via our standard service with Royal Mail may be delivered during the weekend, depending on operations in your local area.

Once your order has been dispatched you will receive email confirmation of this which includes tracking information, so that you can follow your order right to your door.

Sorry, no.

We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once it has been placed. This includes cancelling the order or adding, removing and swapping items within the order.

However, you can return any unopened items to us within 30 days from purchase for a full refund.

Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address.

Then, use the tracking details provided to see if there is any information from the courier about your delivery.

Check with any immediate neighbours and in any previously requested safe places.

If your parcel is missing, or if you are concerned about your tracking information, please inform our team within 7 days from the dispatch date - as we cannot investigate with the couriers after this time.

You can contact us at support@rhealsuperfoods.com

Please send a photograph of your full order including all items received and the outer packaging along with your order number to our team at support@rhealsuperfoods.com.

Our team will get back to you as a matter of priority.

If you are unhappy with your purchase for any reason, please contact our team at support@rhealsuperfoods.com.

We are happy to accept returns for unopened items in an undamaged condition, within 30 days from when the goods are delivered to you.

You can return your order directly within our returns portal here. This is a fully tracked service and you can return via your local Post Office or choose to have your order collected, from your home or safe place. The cost of this service is £5, which will be deducted from your refund amount once processed. Please note that a returns label is required for each box being returned.

Alternatively, you can return your order to us with your courier of choice. Please send your parcel back to us and include your name & order number inside. We'd recommend getting a tracked delivery service just in case there are any issues with the courier. We don’t provide prepaid returns labels, so this cost must be covered by the customer.

Our returns address is:

Rheal Superfoods Ltd,

Unit TB29, Turbine Way

Turbine Business Park

Sunderland

SR5 3NZ

It sounds like you must have subscribed to your item.

For each of our products you can choose ‘one time purchase’ or ‘subscribe & save’ on our website - if you choose to subscribe you get 25% off your order, 15% off future orders and repeat orders every 30 days.

You can log into your account here to change or cancel your subscription at any time.

We use Royal Mail as our courier. When delivering to multi-occupied addresses, Royal Mail sometimes deliver to the first delivery point - e.g. communal postroom. You can use the tracking information provided to specify if you are not happy with this - or to arrange delivery to a safe place.

Unfortunately we have had to pause international shipping outside of the UK.

We are working hard to find a solution to our international shipping options and will update our website & customers as soon as this is possible.

Please use the tracking information provided which will show where your parcel has been delivered to.

If the parcel is not there, check with any immediate neigbours and in any previously requested safe places.

If the parcel is missing, please inform our team within 7 days of the delivery date - as we cannot investigate after this time.

Standard shipping to the UK costs £3.50 or is free for orders of £30 or more (as well as subscribe & save purchases)

Express shipping costs £6 for next working day delivery (Terms and Conditions apply).

Shipping to the Channel Islands (Guernsey, Isle of Man, Jersey) costs £5 or is free for orders of £60 or more.

Shipping to Ireland costs £10 or is free for orders of £100 or more.

Rheal Superfoods Ltd is registered with the UK Government under WEE/MM9220AA and the battery compliance scheme under BPRN11279.

You can learn all about our Refer a Friend reward scheme on our dedicated website page here.

Refer a Friend vouchers can be applied to all orders of £40 or more, including subscriptions.

If your code does not work still, please get in touch at support@rhealsuperfoods.com.

Once you have added all items to your cart, add your discount code into the ‘discount code’ box and click ‘apply’.

Yes! This is available directly on the Blue Light Platform here or via NHS Staff Benefits here.

Yes! This is available directly on the Student Beans website here.